xenogent

The end of poor customer service

AI agents in customer service are redefining customer service and bringing a number of advantages::

Customer service across all channels (voice and text)
Available 24/7
In more than 100 languages
Cost reduction
Coverage of peak workload

Customers who use AI in customer service

Interested in a demo for your company?

Customer expectations are constantly increasing.
Automate your customer service with AI.

Are you familiar with these challenges?

Long waiting times on your service hotline?

Hence dissatisfied customers and overworked employees?

90 % standard inquiries?

Customers always want to know the same thing... no time for complex enquiries?

Depiction of peak times

On certain days, 10 times as many customers call as usual. Qualified staff are simply not available?

These are by no means all the challenges you will face. Take the next step and rely on AI agents in customer service.

Interested in a demo?

Advantages of AI agents in customer service:

Text & Voice

From voicebots to chatbots, from WhatsApp to telephony: build your AI assistants once and deploy them everywhere. You can provide your customers with personalised and consistent support across all channels.

Scalability

Handle peak loads with ease. Automate over 80% of your enquiries and free up your staff so they can focus on complex cases.

Customer satisfaction

Greater customer satisfaction through improved accessibility, elimination of constant repetition, and immediate response to enquiries.

Intent-recognition

Cognigy fully automatically recognises your customer's intention and derives the appropriate actions from it!

Enterprise Ready

Develop complex conversations using drag-and-drop (low-code) and easily integrate back-end systems. Cognigy complies with all data protection guidelines.